At CushionGuru, we are committed to providing you with the finest quality cushion covers and ensuring your complete satisfaction. If for any reason you are not entirely happy with your purchase, we offer a hassle-free Returns & Exchanges Policy. Please review the following guidelines to make your return or exchange process as smooth as possible:

1. Eligibility for Returns & Exchanges:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unwashed, and in their original condition with all tags attached.
• Customized or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.
• Return shipping costs are the responsibility of the customer unless the item received is incorrect or defective.

2. Initiate Your Return or Exchange:

• To initiate a return or exchange, please contact our Customer Support team at [email address/phone number] within 30 days of receiving your order.
• Provide your order number, the item(s) you wish to return or exchange, and the reason for return/exchange.
• Our team will guide you through the process and provide you with a return authorization and shipping instructions if applicable.

3. Returns Process:

• Once your return is authorized, securely package the item(s) and include the original packing slip or order confirmation.
• Ship the package using a trackable and insured shipping method to ensure its safe return to us.
• Upon receiving your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria.
• Refunds will be issued to the original form of payment within 5-7 business days after the return is processed. Please note that shipping fees are non-refundable.

4. Exchanges Process:

• If you wish to exchange your item(s) for a different size, color, or style, please indicate your preferences when contacting our Customer Support team.
• Once your exchange request is approved, we will provide you with instructions for returning the original item(s) and processing your exchange.
• Exchanged items will be shipped out upon receiving and inspecting the returned item(s).

5. Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item, please contact us immediately upon receipt.
• Provide clear photos of the defect or damage along with your order number for prompt assistance.
• We will arrange for a replacement or refund as soon as possible, including any applicable shipping costs.

6. Sunbrella Partnership Guarantee:

• As proud partners of Sunbrella, we stand by the durability and quality of our Sunbrella fabric products.
• Sunbrella fabrics are backed by a 5-year limited warranty against fading, so you can enjoy your cushions for years to come.
• If you experience any issues with your Sunbrella product, please reach out to us for assistance in filing a warranty claim.

At CushionGuru, your satisfaction is our top priority. If you have any questions or concerns regarding our Returns & Exchanges Policy, please don’t hesitate to contact our friendly Customer Support team. Thank you for choosing CushionGuru for all your cushion cover needs!