FAQ
Our cushions are custom-made to fit your specific needs. You can choose any combination of length, width, and thickness for both seat and back cushions/ all kind of cushions.
we exclusively offer Sunbrella fabric, renowned for its exceptional durability, fade resistance, and ease of maintenance. With Sunbrella fabric, you can enjoy peace of mind knowing that your cushions are crafted from top-quality material designed to withstand the elements and provide long-lasting comfort.
Since each order is unique, it typically takes 3-4 weeks from the time you provide your dimensions until we dispatch your custom cushions. However, we often deliver sooner than this timeframe.
Yes, all our cushions come with removable covers for easy cleaning or replacement.
Yes, all our cushions feature zippers, typically placed on the back for easy access. We use high-quality YKK zippers in various colors.
Our cushions are crafted in our workrooms located in India, and the USA. However, our headquarters are based in NewYork, USA.
Yes, we offer cushions with optional piping, which enhances durability and adds a refined look.
Sunbrella fabric is renowned for its exceptional durability, fade resistance, and ease of maintenance. It’s perfect for outdoor and Indoor environments, ensuring long-term performance and protection against the elements.
We offer a variety of foam options suitable for different applications, including standard foam, high-density foam, and Dry Fast Foam ideal for outdoor use.
Absolutely! We can accommodate custom shapes and sizes to fit your unique seating requirements. Simply provide us with your specifications, and we’ll bring your vision to life.
Yes, Sunbrella fabric offers unmatched durability, fade resistance, and easy maintenance. it ensures long-lasting performance and protection against the elements, making it the ideal choice for cushions that need to withstand tough conditions.
Batting is a material layered between the cushion cover and foam to provide padding and structure. Yes, our cushions include batting to enhance comfort and durability.
Yes, we provide trade discounts for bulk orders. Please reach out to our sales team at contact@cushionguru.com to discuss your specific requirements.
Due to the customized nature of our products, we do not offer refunds or returns. However, if your cushions are damaged during shipping or do not match the specified dimensions within a 1-inch tolerance, we will gladly replace them.
Yes, we offer a two-year limited warranty on workmanship from the date of purchase. This warranty does not cover products affected by misuse, negligence, improper cleaning, or lack of maintenance.
Yes, Sunbrella typically offers a 5 warranty on their upholstery fabric. However, it’s essential to check the specific warranty terms provided by Sunbrella for the upholstery fabric you’re considering, as warranty coverage may vary depending on the product and its intended use.
Yes, we offer wholesale pricing for businesses. For inquiries about wholesale/bulk orders, please email us at contact@cushionguru.com.
Yes, you can review a customization summary of your order at the bottom of the product page before finalizing your purchase. This allows you to ensure all specifications are accurate.
Yes, we offer international shipping to many countries. Please contact our customer support team for more information on international shipping rates and delivery times.
Yes, we offer replacement cushion covers separately from inserts. Contact our customer support team for assistance with ordering replacement covers.
Cleaning and maintenance instructions, you can check in “Cleaning” section.
Yes, we offer cushions specifically designed for outdoor use. These cushions are made from durable, weather-resistant materials to withstand outdoor conditions.
Yes, we can create custom cushion shapes to fit your unique furniture. Contact our customer support team to discuss your specific shape requirements.
Yes, our cushions are suitable for commercial use and can be customized to meet the needs of various businesses. Contact our sales team for information on bulk ordering and customization options for commercial projects.
Yes, our team of experts can provide design assistance and layout recommendations for large seating areas. Contact us to discuss your project requirements.
Yes, we offer reversible cushions with different fabrics on each side. Contact our customer support team to discuss customization options for reversible cushions.
Yes, we offer cushions that are versatile enough for both indoor and outdoor applications. Our outdoor cushions are specially designed to withstand various weather conditions.
Yes, we offer custom piping options to complement your cushion design. Contact our customer support team to discuss piping choices for your custom cushions.
Yes, we offer custom tufting and button detailing options for cushions. Contact us to discuss your design preferences and customization options.
Our cushions typically feature zipper closures for easy removal and maintenance. However, we can accommodate other closure options upon request.
Yes, we can create custom cushion shapes to fit your outdoor furniture, including curved or L-shaped cushions. Contact our customer support team to discuss your specific shape requirements.
Yes, our team can provide guidance on measuring and fitting cushions for non-standard furniture shapes. Contact us for personalized assistance with your custom cushion project.
Yes, we offer OEM, ODM or White labelling to help promote your brand or business. Contact us to discuss your branding needs and customization options.
If you receive damaged or incorrect cushions, please contact our customer support team immediately for assistance. We will work quickly to resolve any issues and ensure your complete satisfaction with your order.